Orders
How do I order a tailor made shirt?
On the Home Page select “
Start Design” from the main menu then simply follow the steps.
For best results, we urge you to take a little extra time providing us with your measurements. We have instructional videos that will help you to maximise accuracy of your measurements. Please be aware that we add some allowance for shrinkage.
We recommend you create an account so that you can save your design or measurements at any time.
If for some reason I need to exit a design, can I come back later and continue where I left off?
Yes you can, provided you create an account to save the design or measurement profile. When logging in again you simply select the saved profile from your account and continue where you left off.
Can I make changes to an order?
Start by sending us an e-mail as quickly as possible to:
support@tailoredr.com. The e-mail should contain:
- Your Order Number
- Details of the changes you wish to make
If your order is already in production, we cannot make changes. However, we promise to help you where where it is reasonably possible.
Can I send my order to a different delivery address than my home address?
Yes you can, in “
My Account” you can fill in a different delivery address.
I'm not satisfied with my product, can I return it?
We are in the business of making tailor made shirts specific to your order. As such we cannot accept returns where you change your mind about the order due to changes in mind about style, fabric choice etc.
However, if your product has a production fault, or if it is damaged in transit we will ensure that you receive a replacement. In this instance, please contact us by sending an e-mail with a brief description of your case and a phone number where we can reach you. We will contact you as soon as possible.
Product Information
What material do you use for the shirts?
We never compromise on the quality. Our shirts are always 100% cotton.
What goes into a tailor made shirt?
Firstly, the fabric is 100% cotton sourced from our trusted suppliers, Canclini Tessile and Cotonificio Albini.
Buttons are all double white MOP (Mother Of Pearl).
Our collar stays are nickel coated brass.
Where is my shirt produced?
In Sri Lanka.
Why do you have your production in Sri Lanka?
We have chosen to locate production in Sri Lanka due to close and long standing family connections to the country.
We know the country well and appreciate its long history in the apparel industry.
Shipping
Do you deliver globally?
Yes, we can deliver to most countries in the world.
We do not add a shipping charge for orders within the Europe.
For deliveries to the rest of the world, there is an additional shipping charge specific to your country.
Who is Tailored R's shipping partner?
PostNord Sweden. Want to know more about them? Visit www.postnord.se
What is your delivery time?
We aim to deliver within 21 days.
How do I track my order?
Our shipping partner,
PostNord, will send you an email &/or text message.
How do I take delivery of my order?
You will receive notification in your letter box that your order is ready for collection at your nearest Post Office. Don’t forget to take some ID with you when collecting your order.
Contact
Can I call you?
We handle all communication via
email.
If you need to speak with us, send us an e-mail about your issue and provide us with a contact phone number.
